Frequently Asked Questions
How do I set up my account?
How do I find out what my e-mail address is?
What is my password?
My PIN doesn't work. What happened?
How do I reset my password?
What are the password requirements?
How do I access my e-mail?
I cannot access my e-mail through www.outlook.com or www.live.com.What happened?
What will happen to my Blackboard password as a result of the changes made on June 3, 2011?
Why was my e-mail password changed (or reset)?
Why do I need to reset my PantherWeb & e-mail password?
Why did my e-mail stop working on my phone or mobile device?
What if I don't have my Student ID number or Social Security number?
Is there a charge for this?
How do I access Microsoft Office online?
What is a SkyDrive? How can I access it?
Who is eligible for a Palm Beach State student e-mail address?
What is the mailbox size limit?
Is there an attachment size limit?
Can this account be used for personal e-mail also?
Can I change my Palm Beach State Student E-mail address?
What do I do if my e-mail address changes?
Can I forward my Palm Beach State e-mail to a personal e-mail address?
How can I forward Palm Beach State e-mail to another e-mail account?
Can I still use this account if I am no longer a student at Palm Beach State College?
Will this account be mandatory for e-mailing homework?
Will other students have access to my e-mail address?
Do I need to use a Windows PC or Microsoft Internet Explorer?
What will the college use my Palm Beach State e-mail address for?
How can I set up my mobile phone to access my student e-mail account?
How do I set up my account?
Steps:
- Log into PantherWeb with your Student ID and password.
- Click on the my.palmbeachstate Email link in the My Details section on the right side of the screen.
How do I find out what my e-mail address is?
New and readmitted students will receive their e-mail address in their Conditions of Admissions letter.
- All students will receive an e-mail to their personal e-mail address that was provided to the college
- Students can log into PantherWeb
Steps:
- Log into PantherWeb with your Student ID (or Social Security number) and password.
- Your address will appear in the My Details section next to my.palmbeachstate E-mail.
What is my password?
Your email password is your PantherWeb password. You may change this password in PantherWeb. Click on Profile from the top yellow toolbar and then Change Password.
My PIN doesn't work. What happened?
As of June 3, 2011, your PantherWeb password will replace your student PIN number. Your PantherWeb password now must be six characters long.
If your PIN was not six characters, then you will be prompted to choose a six character password the next time you log in to PantherWeb. Within 60 minutes, your e-mail account password will be updated. You will now have only one password for both PantherWeb and your college e-mail account.
How do I reset my password?
You may reset your password from the Did you forget your Student ID or Password? link under the PantherWeb login page labeled ResetPassword page. You will need to enter your first and last name (exactly as it appears on your records), date of birth, and your Student ID number or your Social Security number.
You can also change your password after logging into PantherWeb. Click on Profile from the top yellow toolbar and then Change Password.
What are the password requirements?
As of June 3, 2011 your password must be exactly six characters. This password may contain numbers, letters, or a combination of the two.
How do I access my e-mail?
The most convenient option to access your email is via the my.palmbeachstate E-mail link found on your PantherWeb homepage, under the Quick Linkssection. Taking this link will open your student e-mail inbox without any further login prompts.
You may also retrieve your e-mail by navigating to www.outlook.com or www.live.com.In order to access to your e-mail this way, you will need to login with your full e-mail address (@my.palmbeachstate.edu) and your six character password.
I cannot access my e-mail through www.outlook.com or www.live.com. What happened?
As of June 3, 2011, your my.palmbeachstate.edu e-mail password has been set to your PantherWeb password. You will now have only one password for both PantherWeb and your college e-mail account.
What will happen to my Blackboard password as a result of the changes made on June 3, 2011?
Your Blackboard password is also your PantherWeb / student e-mail password.
Why was my e-mail password changed (or reset)?
As of June 3, 2011, your my.palmbeachstate.edu e-mail password has been set to your PantherWeb password. This will remove the need to remember two different passwords for accessing PantherWeb and your college e-mail account.
Why do I need to reset my PantherWeb & e-mail password?
If your PIN was not six characters long prior to June 3, 2011, then you will be required to select a six character password the next time you login to PantherWeb. This will allow your password to be synchronized with your college e-mail account and provide you additional security.
You may log in to PantherWeb to reset your password if needed. Within 60 minutes, your e-mail account password will be automatically updated with your new password.
Why did my e-mail stop working on my phone or mobile device?
As of June 3, 2011, your my.palmbeachstate.edu e-mail password has been set to your PantherWeb password. You will need to update the password stored on your mobile device(s) to restore access.
What if I don't have my Student ID number or Social Security number?
Please go to http://www.palmbeachstate.edu/x19532.xml to contact your campus' Admissions Office or contact the College Registrar's Office at panweb@palmbeachstate.edu to have your information sent to you. You may also visit Student Services in person to get your information.
Is there a charge for this?
No. Palm Beach State e-mail addresses are completely free for our students! Your student account entitles you to more than just e-mail options, such as Microsoft Office online and your SkyDrive
How do I access Microsoft Office online?
From your student e-mail account, you are able to access an online version of the Microsoft Office suite allowing you to open, edit, and save Microsoft Word, Excel, and PowerPoint files. To access Microsoft Office online, log into your student e-mail account and click on Office in the top bar at the center of the screen.
What is a SkyDrive? How can I access it?
Your Microsoft SkyDrive gives you access to 25GB of online space. You may use your SkyDrive very much like you would use a USB Jump Drive. Instead of having to worry about keeping track of a small Jump Drive, you can load documents, projects, pictures, and other files to your SkyDrive. Files stored in your SkyDrive are accessible from any computer with internet access.
Click here to learn more about your Microsoft SkyDrive.To access your SkyDrive, click on More in the top bar of your student e-mail account, and then click SkyDrive.
Who is eligible for a Palm Beach State student e-mail address?
The college uses e-mail as an official means of communication with students. The college will send important information, notices and student updates to your e-mail account. Also, your professor may use it for course communication.
Who is eligible for a Palm Beach State student e-mail address?
Each student who applies to Palm Beach State College, both credit and non-credit, as well as currently or previously enrolled students will be assigned an e-mail address.
What is the mailbox size limit?
10GB of space is available in your mailbox.
Is there an attachment size limit?
Yes, there is a 10 MB attachment size limit in place
Can this account be used for personal e-mail also?
Yes
Can I change my Palm Beach State Student E-mail address?
Your assigned e-mail address cannot be changed unless you have legally changed your name. To change your name in the system and also your e-mail address, go here. Print the Address or Name Change Request form and submit it with the required documentation to the Admissions office.
What do I do if my e-mail address changes?
If you use the Address or Name Change Request form to generate a new e-mail address, then you will be able to continue to access your e-mail from the link provided on your PantherWeb home page as you normally would.
When logging into your e-mail via www.outlook.com or www.live.com, please stop using the old e-mail address to sign in, and begin using the new one.If there is any important information stored in your previous e-mail account, you should move it to your new account as soon as it becomes available. Your previous account may become inactive or purged.
Can I forward my Palm Beach State e-mail to a personal e-mail address?
Yes, you can. Palm Beach State imposes no restrictions on this; however, we do offer a word of caution. There are potential issues that can arise when using forwarding services. For example, the service you forward your e-mails to may see college e-mails as SPAM, which may cause issues with getting your e-mail
Signing in directly to your student e-mail mailbox is strongly suggested as it prevents issues with getting all of your messages and gives you access to the other great services provided to you (such as Office online and your SkyDrive).
How can I forward Palm Beach State e-mail to another e-mail account?
The Microsoft Outlook Web App Help page for forwarding messages to another account is located at http://help.outlook.com/en-US/140/ms.exch.ecp.learnredirectto.aspx.
Can I still use this account if I am no longer a student at Palm Beach State College?
Yes, your account will remain active as long as you need it. If you do not log in to your account for an extended period of time, your account may become inactive or purged.
Will this account be mandatory for e-mailing homework?
Homework assignments will depend on your instructor, however all official college communication will be delivered to this account. Contact your instructor for more information. Students using Blackboard will still need to use Blackboard as their communication system.
Will other students have access to my e-mail address?
Palm Beach State College makes every effort to protect the privacy of its students. There is no global address book or directory where a student can look up another student's e-mail address.
Do I need to use a Windows PC or Microsoft Internet Explorer?
No. All of the Web-based services included in your Palm Beach State e-mail can be accessed from Windows, Mac, or Linux using Internet Explorer, Firefox, Safari and other browsers.
What will the college use my Palm Beach State e-mail address for?
The college uses e-mail as an official means of communication with students. The college will send important information, notices, and student updates to your e-mail account. Also, your professor may use it for course communication.
How can I set up my mobile phone to access my student e-mail account?
IMPORTANT NOTE: The College does not provide support for Mail Enabled Cell Phones. The following link is provided as a matter of courtesy. Palm Beach State College assumes no liability for use of this information.
The Microsoft Outlook Web App Help page for setting up various mobile devices is located at http://help.outlook.com/en-US/140/cc325688.aspx.
If you need additional assistance, please contact the Student Helpdesk at studenthelpdesk@palmbeachstate.edu or call the Student Helpdesk at (561) 868-4000.
IMPORTANT NOTE: THIS E-MAIL WILL NOT REPLACE THE COLLEGE’S COURSE MANAGEMENT SYSTEM “BLACKBOARD”
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