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Program Learning Outcomes
Insurance Customer Service Representative (PSAV)

Program Learning Outcome #1
Demonstrate knowledge of the Florida statutes governing property and casualty insurance, insurance policies and coverages, and licensing requirements.

Program Learning Outcome #2
Demonstrate knowledge of the ICSR's role in in handling changes in policies and insurance claims for clients

Program Learning Outcome #3
Identify and explain the major areas of property and casualty, including legal aspects, ethics, and insurance practice.

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