Frequently Asked Questions

How do I find out what my e-mail address is?
What is my password?
How do I set up my account?
How do I access my e-mail?
What if I forget my @my.palmbeachstate.edu e-mail password?
Is there a charge for this?
Who is eligible for a Palm Beach State e-mail address?
What is the size limit?
Can this account be used for personal e-mail also?
Can I change my Palm Beach State Student E-mail address?
What do I do if my e-mail address changes?
Can I forward Palm Beach State e-mail to my personal e-mail address?
How can I forward Palm Beach State e-mail to another e-mail account?
Can I still use this account if I am no longer a student at Palm Beach State College?
Will this account be mandatory for e-mailing homework?
Will other students have access to my e-mail address?
Do I need to use a Windows PC or Microsoft Internet Explorer?
What will the college use my Palm Beach State e-mail address for?
How can I set up my mobile phone to access my student e-mail account?
Microsoft Outlook Live@edu  Help and Tutorials

How do I find out what my e-mail address is?

• New and readmitted students will receive their e-mail address in their Conditions of Admissions letter.
• All students will receive an e-mail to their personal e-mail address that was provided to the college.
• Students can log into PantherWeb

Steps:

1. Log into PantherWeb with your Student ID and PIN
2. Your address will appear in the My Details section next to "Go To my.palmbeachstate Email"

What is my password?
Your initial password to activate your account is your six digit date of birth (MMDDYY). If you did not provide the college with a date of birth, your default password will be 010101. After that, you will be prompted to change your password.

How do I set up my account?

Steps:

1. Log into PantherWeb with your Student ID and PIN.
2. Click on the Go To my.palmbeachstate Email link in the My Details section on the right side of the screen.
3. At the Windows Live Provide Account Information page, your Windows Live ID which is your Student E-mail address will be filled in for you.
4. Enter your six digit date of birth (MMDDYY) as your initial password (i.e. if your birthday is 11-27-1989, enter 112789). If you did not provide the college with a date of birth, your default password will be 010101.
5. Below that, you will be asked to change your password.
6. Click on Sign in to Windows Live and log into your account with your my.palmbeachstate.edu  e-mail address and new password to complete the activation.
   
   OR From your browser, type in https://www.outlook.com.  You will need to know your Palm Beach State e-mail address which is the "Windows Live ID" (see above)

How do I access my e-mail?
We recommend you retrieve your e-mail by logging into PantherWeb; however, you can also retrieve your e-mail from the Outlook Live login page: https://www.outlook.com . (Note - If you access your e-mail this way, you will need to enter the password you created when you activated the account)

PantherWeb Steps:

1. Log into PantherWeb with your Student ID or Social Security Number and PIN
2. Click on the Go to my.palmbeachstate Email link in the My Details section
3. The screen that opens will display your inbox. You will not need to log in again.

What if I forget my @my.palmbeachstate.edu e-mail password?
You can reset your password by following the steps below:
 
Note:  The system only allows one password reset per day!

Steps:

1. Log in to PantherWeb.
2. Point mouse over Profile in the yellow toolbar on top.
3. Select Reset my.palmbeachstate E-mail Password.
4. Click Continue to Reset.
5. Write down the 10-digit temporary password!  You will need this in step 9.
6. Wait between 30 minutes and 24 hours for the reset to process.
7. Click on the Go to my.palmbeachstate Email link under the My Details section of the PantherWeb Home Page.
8. The Provide Account Information Page appears.
9. Enter the 10-digit temporary password in the *Password field under Verify your information.
10. Enter a new password and re-type it.
11. Click Submit.
12. Click Sign in to Windows Live.
13. Point mouse to Sign in section on right and click Sign In button when it appears.
14. Enter the new password.
15. Click Sign in button again.
    You have successfully completed the reset process!

Is there a charge for this?
No. Palm Beach State e-mail addresses are completely free!

Who is eligible for a Palm Beach State e-mail address?
Each student who applies to Palm Beach State College, both credit and non-credit, as well as currently or previously enrolled students will be assigned an e-mail address.

What is the size limit?
5 GB of storage in your inbox and a 10 MB attachment limit.

Can this account be used for personal e-mail also?
Yes.

Can I change my Palm Beach State Student E-mail address?
Your assigned e-mail address cannot be changed unless you have legally changed your name. To change your name in the system and also your e-mail address, go to
http://www.pbcc.edu/admissions/namechangereq.pdf. Print the form and submit it with documentation to the Admissions office.

What do I do if my e-mail address changes?
Please continue to access your e-mail through PantherWeb. If you access your e-mail through a browser, begin using the new e-mail address when you sign in. Please stop using your previous institutional e-mail address and move all important information to your current e-mail address. The previous account may become inactive or be purged.

Can I forward Palm Beach State e-mail to my personal e-mail address?
Yes, but do so at your own discretion! Other services may consider Palm Beach State e-mail as spam and send it directly to your junk folder. You will still be responsible for important college e-mail. Using PantherWeb is the best way to assure that e-mail from Palm Beach State College will be delivered to your inbox.

How can I forward Palm Beach State e-mail to another e-mail account?
The Microsoft Outlook Web App Help page for forwarding messages to another account is located at http://help.outlook.com/en-US/140/ms.exch.ecp.learnredirectto.aspx

Can I still use this account if I am no longer a student at Palm Beach State College?
Yes, your account will remain active as long as you need it.

Will this account be mandatory for e-mailing homework?
This will depend on your instructor. Contact your instructor for more information. Students using Blackboard will still need to use Blackboard as their communication system.

Will other students have access to my e-mail address?
Palm Beach State College makes every effort to protect the privacy of its students. There is no global address book or directory where a student can look up another student’s e-mail address.

Do I need to use a Windows PC or Microsoft Internet Explorer?
No. All the Web-based services included in your Palm Beach State e-mail can be accessed from Windows, Mac, or Linux using Internet Explorer or Firefox, Safari and other browsers.

What will the college use my Palm Beach State e-mail address for?
The college uses e-mail as an official means of communication with students. The college will send important information, notices and student updates to your e-mail account. Also, your professor may use it for course communication.

How can I set up my mobile phone to access my student e-mail account?
IMPORTANT NOTE:  The College does not provide support for Mail Enabled Cell Phones.  The following link is provided as a matter of courtesy.  Palm Beach State College assumes no liability for use of this information.
The Microsoft Outlook Web App Help page for setting up various mobile devices is located at http://help.outlook.com/en-US/140/cc325688.aspx

If you need additional assistance, please contact the Student Helpdesk at studenthelpdesk@palmbeachstate.edu or call the Student Helpdesk at (561) 868-4000.

IMPORTANT NOTE: THIS E-MAIL WILL NOT REPLACE THE COLLEGE’S COURSE MANAGEMENT SYSTEM “BLACKBOARD”