RMI2701 - Agency Management and Selling Techniques (AS)
Credits/Clock Hours:
3 credits (3 lecture hours)
Description:
This course analyzes agency mangement utilizing both macroeconomic and microeconomic
principles. Identification of business and personal attributes needed to manage insurance
company and financial institution relationship is developed. Communication skills,
customer service skills and ethical decision-making skills applied to consumer interaction
are discussed. Students will investigate the principles and problems associated with
selling to include prospecting, cold calls, approach and demonstration techniques.
Students will handle consumer objections and manage closing and follow up skills.
Prerequisites: ENC1101, SPC1017 (with a grade of C or higher)