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Service Desk - Team Dynamix and the Knowledge Base

Palm Beach State College has a very efficient and useful way to find training information or answer your questions about Workday. PBSC now uses a software product called Team Dynamix that features a tool called the Knowledge Base. This should be your first place to find answers about Workday through a self-service environment.

The Knowledge Base is an ever-growing set of articles, questions, and helpful tips. New material is added everyday, so check back often!

How To Use the Knowledge Base

1. The Knowledge Base has a very "Google-like" interface: Navigate to https://servicedesk.palmbeachstate.edu/TDClient/Home/ 

2. Once on that web page, sign on using your Palm Beach State user-id and password that your use for college email:

Image of Sign-in for TDX

 

3. Next, type in the item you want to know about in the search box - for example, clock in.

TDX image for searching

 

4. The search will return a list of articles about your desired topic:

 

TDX image on search results

 

5. Click on the topic that best matches your search:

 

article example in TDX

 

That's it! 

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