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PBSC Online Assistance


PBSC Online at Palm Beach State College provides assistance and support with incorporating technology into instruction and assists students to succeed with Online Learning.


PBSC Online Contact Information

 General Support

Student & Faculty Canvas Support
24/7 Canvas Live Support via Chat and Phone

Please contact Canvas Live Support for assistance with Canvas tools and questions about the Canvas Learning Management System.

Access via the 'Help' button inside Canvas
Or Call:  877-376-9392

Student Online Course Support

Please contact Student Online Course Support to obtain assistance with your online courses.

Student Support/Assistance:  Web | Email | Phone 561-868-3303

Student IT Service Desk

Please contact Student IT Service Desk for assistance with your PBSC password and college issued computers.

Canvas Login/Password Assistance:  Web | Email | Phone 561-868-4000


Faculty Development

If you need faculty course development coaching and/or assistance with your ACUE course, please contact the Faculty Coaching team at:

Robb Erwin, Faculty Development Manager:
Lake Worth Campus, Room TC 211.1 | Email | Phone 561-868-3796

 Instructional Design

If you have questions regarding a course certification or course development, please contact the Instructional Design team at:

Laura Bassett, Instructional Design Manager:
Lake Worth Campus, Room TC 210.7 | Email | Phone 561-868-3488


 Online Technology

If faculty and staff need technical help with Canvas embedded third-party software tools (Respondus, Zoom, etc.), course resets, course extensions, adding users to courses (such as tutors and observers), LTI installations in Canvas, or assistance with audio/video recordings, please contact the Online Technology team at:

Eva Cruz Pedraz, Online Technology Manager:
Lake Worth Campus, Room TC 210.6 |  Email | Phone 561-868-3785

 Online Student Support

If you are a student in need of assistance with your online course, please contact the Online Student Support team at:

James Gass, Online Student Support Supervisor:
Lake Worth Campus, Room TC 211.4 | Email | Phone 561-868-3926

PBSC Online - Memberships

NC-SARA Member Logo

FloridaShines & FLVC Member Logo

Online Learning Consortium (OLC) Member Logo



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