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Outcomes Scorecard





Strategic Outcomes and Leading Measures
Strategic Outcomes Leading Measure 1 Leading Measure 2 Leading Measure 3
Key Stakeholder Engagement Stakeholders Engagement Index Level of Giving  
Top 10% National Engagement Student Success Rate in Courses Employing Innovative Strategies Engagement Index
Honor Roll Great Colleges to Work For Percent of Dimensions Scoring Good to Excellent "Great Colleges to Work for Dimension Scores"  

  • The 2021 Survey of Stakeholders showed that 98% of stakeholders participated in one or more College activities. 
  • Per the 2019 Community College Survey of Student Engagement (CCSSE), PBSC does not exceed any of the five national benchmarks for the Top 10% of institutions nationally. When comparing results against Extra Large Colleges PBSC surpasses those of extra large colleges. A new comparison group consisting of Achieving the Dream colleges was provided in 2019." PBSC surpasses the ATD score for the Student Effort benchmark 53.7 to 51.1.

  • In 2018 PBSC scored in the “very good” to “excellent” ranges for two dimensions in the Great Colleges to Work For survey. This includes the categories of Pride and Department Chairs/Supervisors. The goal is to be very good to excellent on 12 of 15 dimensions measured by 2023.



Strategic Outcomes and Leading Measures
Strategic Outcomes Leading Measure 1 Leading Measure 2 Leading Measure 3 Leading Measure 4 Leading Measure 5 Leading Measure 6
15% Retention Rate Increase Withdrawal Rate (overall/disaggregated)    Fall to Spring Retention     Enrolled in Summer (Fall to Summer)     Completed 70% of Credits (measure first-term/first-year) College Math Success Rate (MAT 1033C, MAT 1100, etc. in First Year (A-C) Success Rate in ENC 1101 in First Year (A-C)
80% Top-of-Mind Awareness Pageviews Unique Pageviews
Click Through Rate
Engagement Rate
News Center Site Views  
15% FTE Enrollment Market Share of High School Graduates Lifecycle Yield/Admissions Pipeline
Fall to Fall Retention Rate*
UX Technology Satisfaction Rating with Service Desk Requests  User Experience Technology Benchmark: New/Current Students        

    The Fall-to-Fall rate for Fall 2020 part-time cohort students is 53.3%, about even with 2019 but eight points lower than 2017. Our target was a 3% increase. The Fall-to-Spring part-time rate for the Fall 2021 cohort is 61.3% as of January 19. The Fall-to-Spring rate for Fall 2020 was 69.3%. The overall target is a 15% improvement by 2023 to 65%, from the baseline of 58% set in FY17.
  • When students were asked to name area colleges and universities, Palm Beach State College was mentioned on an unaided basis by 55% of prospects in the 2021 study. The margin of error was 7%. This means that unaided brand awareness declined from the 64% of prospects in the 2019 study. A prospect is defined as a person 18-34 years of age.

  • FTE enrollment for 2020-2021 totaled 19,114, a deficit of 4,476 from the College target for 2020-2021 of 23,590. The 3% target was not achieved. The target for FY23 is 25,027, a 15% rate of growth from FY18. The re-enrollment rate of credit and developmental education students from Fall 21 to Spring 22 is 65.4%, down from 69.1%, the year prior, as of January 19. 


    Technology Interactions:  The Technology Interaction ratings were 55% for new students and 68% for students achieving 24 credits or more. The ratings were higher than the rating of 53% on the combined Fall 2020 survey but did not reach technology ratings on selected other surveys in the past that ranged between 60% to 78%. This includes factors such as helpfulness, accessibility, and the overall quality of technology interactions in assisting students to enroll.


    Satisfaction Rating With Service Desk Requests:  The service satisfaction rate for requests made to the Service Desk is presently at 89%. The baseline performance is 71%.


Strategic Outcomes and leading Measures
Strategic Outcomes Leading Measure 1 Leading Measure 2 Leading Measure 3 Leading Measure 4 Leading Measure 5 Leading Measure 6
20% Completion Rate
Early Momentum – (earned 9, 12 in term 1 and 24 credits in year one – A to D) College Math Success Rate (MAT 1033C, MAT 1100, etc.) in First Year (A-C) Success Rate in ENC 1101 in First Year (A-C) GPA 2.5+ After First Year

Fall to Fall Retention Rate*

100% Completion Rate*

Advisors will utilize the career pathway maps to create educational plans for at least 70% of currently enrolled students in their caseloads.

80% or more of FTIC, degree-seeking students will know how to find and interpret the career pathway maps for their chosen pathway as a result of participating in New Student Orientation.

Equitable Graduation Rates Disparity Rates by Segment
Same as Completion but Disaggregated by Race/Ethnicity*        

  • Completion has declined from a high of 43.6% in Fall 2014 to 41.2% for the 2017 cohort. This is down 0.4% from the 41.6% 2016 rate. Performance is short of the Fall 2017 projection of 41.6% by 0.4%. The target is a 20% improvement rate by 2023, or 45%. The baseline is 37% in FY13. As reported by EdStats. 

  • The target for completion by 2023 is 45% for all students. The current graduation rate for the Fall 2017 cohort is 41.2%, down 0.4% from the prior year. The high of 43.6% was achieved with the Fall 2014 cohort, which was influenced by the bundling of lecture and lab courses for MAT1033 and ENC1101. Fall 2017 completion rates are preliminary. Gap in Black Males’ Completion Rates The goal is to increase Black males’ completion rates by 4.1% each year until we achieve equitable graduation rates in this and all key segments of the student population by 2023. Black males’ completion in Fall 2017 was 30.7%, even with the year before. The current gap in completion rates is –10.5%. The gap or difference is calculated by taking the overall completion of 41.2% minus the Black male rate.


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