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Outcomes Scorecard





Strategic Outcomes and Leading Measures
Strategic Outcomes Leading Measure 1 Leading Measure 2 Leading Measure 3
90% Stakeholder Engagement Stakeholders Engagement Index Level of Giving  
Top 10% National Engagement Student Success Rate in Courses Employing Innovative Strategies Engagement Index
Honor Roll Great Colleges Percent of Dimensions Scoring Good to Excellent "Great Colleges to Work for Dimension Scores"  
Effective Space Design Assessment Ratings of Learning Spaces (Rubric Scoring)    

  • The 2018 Survey of Stakeholders showed that 95% of stakeholders participated in one or more College activities. The response rate was 12%, or 102 out of 843 targeted persons. While exceeding the target of 90%, the low response rate is an opportunity for improvement in 2019.
  • Per the 2016 Community College Survey of Student Engagement (CCSSE), PBSC does not exceed any of the five national benchmarks for the Top 10% of institutions nationally. The five benchmarks include active and collaborative learning, student effort, academic challenge, student-faculty interaction, and support for learners. New data for 2019 is due later summer.

  • In 2018, PBSC scored in the “very good” to “excellent” ranges for two dimensions in the Great Colleges to Work For survey. This includes the categories of Pride and Department Chairs/Supervisors. The goal is to be very good to excellent on 10 of 15 dimensions measured by 2023.

  • Prototype classrooms promoting the effective use of learning spaces were designed for each campus in 2018-2019. Characteristics including facilitates interactions, fosters learning, integrates technology, supports scheduling, and space optimization were standards/criteria considered. Funding was not available to further develop these spaces.



Strategic Outcomes and Leading Measures
Strategic Outcomes Leading Measure 1 Leading Measure 2 Leading Measure 3 Leading Measure 4 Leading Measure 5 Leading Measure 6
15% Retention Rate Increase (for part-time students) Withdrawal Rate (overall/disaggregated)    Fall to Spring Retention     Enrolled in Summer (Fall to Summer)     Completed 70% of Credits (measure first-term/first-year) College Math Success Rate (MAT 1033C, MAT 1100, etc. in First Year (A-C) Success Rate in ENC 1101 in First Year (A-C)
80% Top-of-Mind Awareness Pageviews Unique Pageviews
Click Through Rate
Engagement Rate
News Center Site Views  
15% FTE Growth Market Share of High School Graduates Lifecycle Yield/Admissions Pipeline
Fall to Fall Retention Rate*
UX Technology Satisfaction Rating with Service Desk Requests  User Experience Technology Benchmark: New/Current Students        

    The Fall-to-Fall rate for Fall 2018 part-time cohort students is 57.5%, down from 64.6% in the year prior. Our target was a 3% increase. The Fall-to-Spring part-time rate for the Fall 2019 cohort currently is 82.1%, essentially unchanged from 82.0% one year ago.  The overall target is a 15% improvement rate by 2023, or 65%.  The baseline is 58% set in FY17.
  • When students were asked to name area colleges and universities, Palm Beach State College was mentioned on an unaided basis by 53% of students in a 2019 study, down from 58% in 2015. Among parents, 66% mentioned Palm Beach State unaided, this is unchanged from 2015.

  • FTE enrollment for 2018-2019 totaled 21,590.9. The College target for 2018-2019 was 22,236. The 3% target was not achieved. The FTE target for 2019-2020 is 22,904. FTE for 2019-20 is projected to be about 21,200, down 1.8% from 2018-19. The target for FY23 is 25,207, at 15% rate of growth. The Re-enrollment rate of credit and dev ed students from Fall19 to Spring20 is 76.7%, down from 78.1% the year prior. 


    New Student Engagement and Student Engagement - Technology Interactions

    The 2019 Technology User Experience rating is 66%, up from 60% in 2018. This is the second time this rating was captured. The rating for students achieving 24 or more credits is 68%. This rating is new this year. This includes factors such as helpfulness, accessibility, and the overall quality of technology interactions in assisting students to enroll.

    Satisfaction Rating With Service Desk Requests

    The service satisfaction rate for requests made to the Service Desk is presently at 89%. The baseline performance is 71%.


Strategic Outcomes and leading Measures
Strategic Outcomes Leading Measure 1 Leading Measure 2 Leading Measure 3 Leading Measure 4 Leading Measure 5 Leading Measure 6
45% Completion Rate
Early Momentum – (earned 9, 12 in term 1 and 24 credits in year one – A to D) College Math Success Rate (MAT 1033C, MAT 1100, etc.) in First Year (A-C) Success Rate in ENC 1101 in First Year (A-C) GPA 2.5+ After First Year

Fall to Fall Retention Rate*

100% Completion Rate*

Advisors will utilize the career pathway maps to create educational plans for at least 70% of currently enrolled students in their caseloads.

80% or more of FTIC, degree-seeking students will know how to find and interpret the career pathway maps for their chosen pathway as a result of participating in New Student Orientation.

25% AA Students Attain Micro-Credential Percent of Students on Path          
Equitable Graduation Rates Disparity Rates by Segment
Same as Completion but Disaggregated by Race/Ethnicity*        
Amplify Instructional Excellence MAKE-IT Benchmark          

  • Completion declined from a high of 43.6% to 41.6% for the 2016 cohort. This is down 0.2% from the 41.8% 2015 rate. Performance was projected at 40.5%. This is 1.1% above the projected target. The target is a 20% improvement rate by 2023, or 45%. The baseline is 37% in FY13. As reported by Ed-Stats. 

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  • The completion rate for all Black males in the 2016 cohort is 30.7%, a slight improvement from 29.3% the year before.  US-born Black males had a lower rate, 24.6%. The overall completion rate is 41.6%, or 10.9 points above the rate for Black males.  The equity target for 2023 is 4.1%.

    Hispanic males declined to 36.3% from 41.0%.

    Segment:                         Grad Rate:        Deficit:

    Black Males:                               30.7%                     -10.9%

    US-born                                       24.6%                     -17.0%

    Black Females:                          44.3%                     +2.7%

    Hispanic Males:                        36.3%                      -5.3%

    Hispanic Females:                    46.0%                     +4.4%        

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