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Two-Factor Authentication (2FA)

Palm Beach State College (PBSC) is now using 2FA

 


On Oct 1, 2019 2FA will be required for all currently enrolled students when accessing college email when you are not using a college computer or connected to college wireless.


What is multi-factor authentication (MFA) or two-factor authentication (2FA)? 

Multi-factor authentication is an authentication method in which a user is granted access to a system only after successfully presenting two or more pieces of evidence to an authentication mechanism. Two-factor authentication, also called two-step verification, is a type of multi-factor authentication that verifies two factors of identity. 

 

What are the benefits of using MFA/2FA?

MFA/2FA provides an extra layer of protection that is used to aid in the security of online accounts beyond just a username and password.

 

How will logging into PBSC web services differ using MFA/2FA?

After you correctly enter your username and password for certain PBSC services, students, faculty, and staff will be prompted to authenticate using their additionally configured authentication methods - e.g, phone call, mobile app, etc.

 

The email app on my mobile device stopped working, what should I do?

Some older mobile email apps do not support MFA/2FA.  If the email app on your mobile device does not support MFA/2FA, it will stop syncing your mail and you will need to install the Outlook app.  Download the Outlook app using one of the links below.

     Download from App Store   Download from Google Play

Am I required to enroll in MFA/2FA?

All current students, faculty, and staff are required to enroll in MFA/2FA.

 

How do I enroll in MFA/2FA?

To enroll in MFA/2FA you will need a PC or a mobile device.  Click here to set it up.

 

What is Microsoft Authenticator?

Microsoft Authenticator is an app for mobile devices that sends push notifications or generates passcodes to be used during the Two-Step Verification process. 

 

What versions of iOS and Android support the Microsoft Authenticator app?

The Microsoft Authenticator App is compatible with iOS 9.0 or later. For Android, the version varies with the device.

 

How do I change my MFA/2FA verification methods?

You can change your MFA/2FA verification methods at any time by accessing your profile. Click here to change your verification methods.

  

What can I do if I have my mobile device with me but no access to the Internet or phone calls?

The Microsoft Authenticator app generates six-digit codes that can be entered on the authentication page and does not require an Internet connection to use.

 

I have a new phone with the same phone number, how do I set up this phone using MFA/2FA?

If MFA/2FA was previously set up to call your phone number

  1. Navigate to your profile here
  2. Click "sign in using a different method", then choose the phone call option to access your profile.
  3. Once logged in, click on "Add Method"  to set up the app authentication method again on your new phone.

 

I have a new phone with a different phone number, how do I set up this phone using MFA/2FA?

If MFA/2FA was previously set up on a separate device (e.g tablets) that it is currently in use, 

  1. Navigate to your profile here
  2. Click "sign in using a different method", then choose the device that you still have access to.
  3. Once logged in, click on "Add Method" to set up the app authentication method or phone call option again on the new phone.

 

If you are having any issues with MFA/2FA, you will need to contact the IT Service Desk.

 

IT Service Desk
Faculty/Staff: 561-868-3100
Students: 561-868-4000

 

 

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