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Student Learning Center (SLC) - FAQs

I need help with my coursework. Where can I go to receive tutoring help?

The SLC is now offering hybrid tutoring services. We can support you in person at all campus locations or virtually online. If you choose to do online tutoring, all you need is a working computer, internet, webcam and mic to speak to a tutor. If you do not have a webcam and/or mic, we can still host an appointment with you through the chat feature available in WCOnline. Same day appointments are available as well. Schedule your SLC tutoring appointment.


I have a test in a few hours and I don't know the material. Can a tutor teach it to me?

You have to come prepared prior to seeing a tutor. This means attending class or catching up on a missed lecture by reading the book and/or watching the taped-lectures. Tutors are not allowed to teach, but to assist you in the areas you are having trouble understanding within the allowed time.


I have a take-home test/quiz that my instructor has given me. Can a tutor help me with it?

Tutors are not allowed to work on problems given on a take-home test, quiz, or graded assignment unless special permission is given by your instructor. Tutors are allowed to help with a similar problem found by you in your textbook.


Can I bring a non-Palm Beach State College student with me to the SLC Labs or to use the online services?

Only currently enrolled Palm Beach State College students are allowed in the Lab and are allowed to receive our tutoring services. Non-Palm Beach State College students (children or adults) are not permitted in the Labs even if accompanied by a Palm Beach State College student.


Do I need to make an appointment to receive tutoring?

You can receive tutoring help in a few ways: Face-to-face tutoring on campus, online tutoring, and Zoom Rooms. If you are using WCOnline to meet with a tutor, whether online or in-person, all students will need to make an appointment. Same day appointments are available as well. In order for a tutor to see you are requesting help, an appointment will need to be made. Schedule your SLC tutoring appointment.

If you are open to "Drop-In" quick 15-minute support in Math, Science, or Writing support, we have Zoom Rooms available Monday - Friday from 1pm - 6pm. Jump in to "Drop-In" quick 15-minute support Zoom rooms.


What kind of help can I receive for reading?

Reading tutors can help with all reading assignments in any class, from guiding students through reading challenging passages to answering questions on specific reading skills.


Does the SLC help with TABE?

If students are enrolled in the TABE Reading Remediation Course, they are able to receive structured lab work and personalized tutoring in the SLC. Please call 561-868-3877 for more information.


Can I receive tutoring now for a class I will take next semester?

Students can receive tutoring for the courses in which they are currently enrolled. Tutors are not allowed to teach; they assist you in the areas you are having trouble understanding after having attended class, read the book, and/or watched recorded lectures for your current courses.

What should I bring to the lab/online tutoring session?

Students should bring a copy of the assignment they are working on so that the tutors can provide effective feedback and guidance. For our online services, this includes attaching the assignment  when booking the tutoring appointment. This also includes coming prepared with your class notes, questions, and essential equipment such as internet, webcam, microphone, and ideally a quiet environment to fully be able to hear the tutor.

What happens if I miss an appointment?

You are allotted 2 missed appointments without any penalties. After the 3rd missed appointment, you will be locked out of your account. Below outlines the SLC’s No-Show (Missed Appointments) policy:

  • 3 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated)
  • 4 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated; you will be redirected to speak with a manager)*
  • 5 Missed = Automatic Lock Out; Student will be locked out for 3 days (Call 561-862-4485 to have account reinstated after 3rd day)*
  • 6 Missed = Automatic Lock Out; Student will be locked out for 7 days (Call 561-862-4485 to have account reinstated after 7th day)*

Missing an appointment takes away a slot from another student who might have needed it. We understand things happen and pop up unexpectedly. Nonetheless, please, in the future we ask all students to reach out in advance to cancel appointments you know you cannot attend.

You can do this by directly going into WCOnline to cancel your own appointment or you can call us at 561-862-4485 and we will cancel the appointment for you.

*Please be aware, appointments taking place during the waiting period to have your account reinstated will be cancelled to allow space for other students to meet with a tutor.


What is the deadline to cancel my appointment so I will not become penalized?

You are able to cancel your appointment up to 2 hours before your appointment. A cancelled appointment after the 2 hour mark will result as a missed appointment. This is the same for online and in-person appointments. 

You are allotted 2 Missed appointments without any penalties. After the 3rd missed appointment, you will be locked out of your account. Below outlines the SLC’s No-Show (Missed Appointments) policy:

  • 3 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated)
  • 4 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated; you will be redirected to speak with a manager)*
  • 5 Missed = Automatic Lock Out; Student will be locked out for 3 days (Call 561-862-4485 to have account reinstated after 3rd day)*
  • 6 Missed = Automatic Lock Out; Student will be locked out for 7 days (Call 561-862-4485 to have account reinstated after 7th day)*

Missing an appointment/not cancelling in advance takes away a slot from another student who might have needed it. We understand things happen and pop up unexpectedly. Nonetheless, please, in the future we ask all students to reach out in advance to cancel appointments you know you cannot attend.

You can do this by directly going into WCOnline to cancel your own appointment or you can call us at 561-862-4485 and we will cancel the appointment for you.

*Please be aware, appointments taking place during the waiting period to have your account reinstated will be cancelled to allow space for other students to meet with a tutor.

How do I get a proof of appointment to send to my professor?

When you are booking your appointment, please mark "yes" when asked if you need a Proof of Appointment Sheet. When you are in your tutoring session, you can also make sure to mention to your tutor you need one. At the end of the session, they will send the Proof of Appointment to you and your professor.


My tutor hasn't sent me my Proof of Appointment and it has been more than 24 hours. What should I do?

Please call 561-862-4485 or email SLC@palmbeachstate.edu and we will help you with your Proof of Appointment.


It has been more than 3 hours and I haven't received feedback yet from my Paper Drop Off Appointment.

To access the feedback, you will need to go back into your original appointment. There, you will find the uploaded feedback your tutor has left you attached to the appointment. Please call 561-862-4485 for further support. 

My tutoring session has disconnected with my tutor. What should I do?

If you have an active phone number, the tutor might try to reach out to you. Please look out for a phone call from an unknown number/no caller ID. If you do not receive a phone call within 10 minutes, please call 561-862-4485 and we will help to reconnect you to the tutor.

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