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Student Learning Center (SLC) - FAQs

APPLY TO PBSC REQUEST INFORMATION ON BECOMING A PANTHER SLC FAQS CONTACT US CENTER FOR STUDENT ACCESSIBILITY
 

Fully Online Tutoring Available! | Days & Times of Online Tutoring:

Monday: 9:00am – 9:00pm

Tuesday: 9:00am – 9:00pm

Wednesday: 9:00am – 9:00pm

Thursday: 9:00am – 9:00pm

Friday from 9:00am – 6:00pm

Saturday & Sunday: 12:00pm – 9:00pm

If you need additional help or have questions, please call 561-862-4485.

Students who are registered with CSA, please call us to book your appointment; 561-862-4485, Monday – Thursday 8:30am – 6:00pm.”


We are ONLY offering online tutoring at this time to currently enrolled PBSC students. Please click here to schedule:

A. The SLC is now offering fully online tutoring in the same courses you were able to receive help in face-to-face. Go to the SLC main page to book your appointment. All you need is a working computer, internet, webcam, and mic to speak to a tutor. If you do not have a webcam and/or mic, we can still host an appointment with you through the chat feature available in WCONLINE.  Same day appointments are available as well. 
A. You have to come prepared prior to seeing a tutor. This means attending class or catching up on a missed lecture by reading the book and/or watching the taped-lectures. Tutors are not allowed to teach but to assist you in the areas you are having trouble understanding within the allowed time.
A. Tutors are not allowed to work on problems given on a take-home test, quiz, or graded assignment unless special permission is given by your instructor. Tutors are allowed to help with a similar problem found by you in your textbook.
A. Only currently enrolled Palm Beach State College students are allowed in the Lab and are allowed to receive our online tutoring services. Non-Palm Beach State College students (children or adults) are not permitted in the Labs even if accompanied by a Palm Beach State College student.

A.  If you are using WCONLINE to meet with a tutor, all students will need to make an appointment. Same day appointments are available as well. In order for a tutor to see you are requesting help, an appointment will need to be made. Please click here to schedule your appointment with us.

If you are open to "Drop-In" quick 15-minute support in Math, Science, or Basic Computer support, we have Zoom Rooms available Monday - Friday from 1pm - 6pm. You can jump in by clicking here.  

 

A. Reading tutors can help with all reading assignments in any class, from guiding students through reading challenging passages to answering questions on specific reading skills.
A. If students are enrolled in the TABE Reading Remediation Course, they are able to receive structured lab work and personalized tutoring in the SLC. TABE Tutoring appointments can be made on our online platform in WCONLINE. Log-in to WCONLINE with your Panther email and password, then search for the VPI Tutoring schedule for appointment slots. 
A. Students should bring a copy of the assignment they are working on so that the tutors can provide effective feedback and guidance. For our online services, this includes attaching the assignment  when booking the tutoring appointment. This also includes coming prepared with your class notes, questions, and essential equipment such as internet, webcam, microphone, and ideally a quiet environment to fully be able to hear the tutor. 
All of our tutoring sessions are currently being offered fully online. Check out our webpage to learn how to make an appointment with our online tutors. 
A. You are allotted 2 Missed appointments without any penalties. After the 3rd missed appointment, you will be locked out of your account. Below outlines the SLC’s No-Show (Missed Appointments) policy:
  • 3 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated)
  • 4 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated; you will be redirected to speak with a manager)*
  • 5 Missed = Automatic Lock Out; Student will be locked out for 3 days (Call 561-862-4485 to have account reinstated after 3rd day)*
  • 6 Missed = Automatic Lock Out; Student will be locked out for 7 days (Call 561-862-4485 to have account reinstated after 7th day)*

Missing an appointment takes away a slot from another student who might have needed it. We understand things happen and pop up unexpectedly. Nonetheless, please, in the future we ask all students to reach out in advance to cancel appointments you know you cannot attend.

You can do this by directly going into WCONLINE to cancel your own appointment or you can call us at 561-862-4485 and we will cancel the appointment for you.

*Please be aware, appointments taking place during the waiting period to have your account reinstated will be cancelled to allow space for other students to meet with a tutor.

You are able to cancel your appointment up to 2 hours before your appointment. A cancelled appointment after the 2 hour mark will result as a missed appointment. 

You are allotted 2 Missed appointments without any penalties. After the 3rd missed appointment, you will be locked out of your account. Below outlines the SLC’s No-Show (Missed Appointments) policy:

  • 3 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated)
  • 4 Missed = Automatic Lock Out (Call 561-862-4485 to have account reinstated; you will be redirected to speak with a manager)*
  • 5 Missed = Automatic Lock Out; Student will be locked out for 3 days (Call 561-862-4485 to have account reinstated after 3rd day)*
  • 6 Missed = Automatic Lock Out; Student will be locked out for 7 days (Call 561-862-4485 to have account reinstated after 7th day)*

Missing an appointment/not cancelling in advance takes away a slot from another student who might have needed it. We understand things happen and pop up unexpectedly. Nonetheless, please, in the future we ask all students to reach out in advance to cancel appointments you know you cannot attend.

You can do this by directly going into WCONLINE to cancel your own appointment or you can call us at 561-862-4485 and we will cancel the appointment for you.

*Please be aware, appointments taking place during the waiting period to have your account reinstated will be cancelled to allow space for other students to meet with a tutor.

When you are in your tutoring session, make sure to mention to your tutor you need one. At the end of the session, they will send the proof of appointment to you and your professor. 
Please call 561-862-4485 or email SLC@palmbeachstate.edu and we will help you with your proof of appointment. 
To access the feedback, you will need to go back into your original appointment. There, you will find the uploaded feedback your tutor has left you attached to the appointment. Please call 561-862-4485 for further support. 
If you have an active phone number, the tutor might try to reach out to you. Please look out for a phone call from an unknown number/No Caller ID. If you do not receive a phone call within 10 minutes, please call 561-862-4485 and we will help to reconnect you to the tutor. 
Please call 561-862-4485 or email SLC@palmbeachstate.edu and we will help answer your questions. 
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